Ok so not THAT surprising at this point. Everyone knows they have good service. But I felt like I still needed to write this. I have an LW-15 Polymer lower and after about 2 years with it one of the pivot pin lugs on the receiver broke during removal of my upper. True to the lifetime warranty I brought it in and they just filled out some paperwork, made a copy of my ID and handed me a new one. I was amazed at just how easy the process was. Thanks Guys! I knew there was a reason I always come to you when I need something.