I went to NFA because everyone was raving about the service and friendliness of this shop. My first time there was nice. A guy talked to me a bit and then left me alone to look at things. I enjoyed it........
I stopped in today with my son to pick up some bore cleaner, lube, 4 boxes of 38s and 2 boxes of 357s. Walked in and one guy was showing handguns, one guy was working on a gun transaction, one guy was kind or "floating around" and two ladies were stocking shelves. After looking around, I picked up my lube and cleaner and headed towards the checkout were the guy was still going through his paperwork for his gun transaction. I sat my two items on the counter and waited, and waited, and waited.... no one even spoke to me. I did hear one of the salesman say something to a guy about this website so I tried to start a little conversation by saying I had joined and was wondering who "Guido" was. They told me he was out back and I didn't want to meet him! Then it became apparent that the man buying the shotgun is either a moderator or something else on this site because the customer said that he keeps getting busted for foul language by the guy buying the gun. NO ONE SPOKE AGAIN TO ME as I stood there with my son for more than 20 minutes with a couple items in hand to buy. A simple "will be right with you" or "we only have one cash register and it takes a little time to process this paperwork" or "can I help you" would have been NICE!!! Finally my boy said he was going out to the truck to listen to music. I stood for another few minutes, then walked over and put my lube and cleaner away and walked out. No one said a thing!! I have had better luck at the Bass and Pro shop! So to all of you that say they get such "GREAT SERVICE"..... what did you have to do to get it? I am NOT exaggerating one little bit, I would NEVER do that to a business but this place was HORRIBLE at best! Do you only get service if you buy guns there? Actually after my first time there, I sent a friend over to buy a 38 special revolver they had. Is there a secret sticker or something I should have received so I could have gotten some service the next time I went in? Looks to me like they have made a name for themselves and now they are going to turn into just another gun shop. I wasted a good 25 minutes of my time there and was NEVER spoken to until I tried to force my way into a conversation. I am not sure if THIS is what you mean by "friendly and helpful" but I have felt 10 times more welcome at Walmart while being waited on by a 100 year old man. This really SUCKED because I really like to support locally owned, smaller businesses but I refuse to be treated like I don't even exist... Shame on you NFA and remember, you get what you put in.
I stopped in today with my son to pick up some bore cleaner, lube, 4 boxes of 38s and 2 boxes of 357s. Walked in and one guy was showing handguns, one guy was working on a gun transaction, one guy was kind or "floating around" and two ladies were stocking shelves. After looking around, I picked up my lube and cleaner and headed towards the checkout were the guy was still going through his paperwork for his gun transaction. I sat my two items on the counter and waited, and waited, and waited.... no one even spoke to me. I did hear one of the salesman say something to a guy about this website so I tried to start a little conversation by saying I had joined and was wondering who "Guido" was. They told me he was out back and I didn't want to meet him! Then it became apparent that the man buying the shotgun is either a moderator or something else on this site because the customer said that he keeps getting busted for foul language by the guy buying the gun. NO ONE SPOKE AGAIN TO ME as I stood there with my son for more than 20 minutes with a couple items in hand to buy. A simple "will be right with you" or "we only have one cash register and it takes a little time to process this paperwork" or "can I help you" would have been NICE!!! Finally my boy said he was going out to the truck to listen to music. I stood for another few minutes, then walked over and put my lube and cleaner away and walked out. No one said a thing!! I have had better luck at the Bass and Pro shop! So to all of you that say they get such "GREAT SERVICE"..... what did you have to do to get it? I am NOT exaggerating one little bit, I would NEVER do that to a business but this place was HORRIBLE at best! Do you only get service if you buy guns there? Actually after my first time there, I sent a friend over to buy a 38 special revolver they had. Is there a secret sticker or something I should have received so I could have gotten some service the next time I went in? Looks to me like they have made a name for themselves and now they are going to turn into just another gun shop. I wasted a good 25 minutes of my time there and was NEVER spoken to until I tried to force my way into a conversation. I am not sure if THIS is what you mean by "friendly and helpful" but I have felt 10 times more welcome at Walmart while being waited on by a 100 year old man. This really SUCKED because I really like to support locally owned, smaller businesses but I refuse to be treated like I don't even exist... Shame on you NFA and remember, you get what you put in.